CANCELLATION, REFUND, AND RIGHT OF WITHDRAWAL POLICY

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND TERMS

1. DEFINITIONS

In the implementation and interpretation of this agreement, the terms written
below shall have the meanings attributed to them opposite:

  - SERVICE: The subject of any consumer transaction other than the provision of
    goods, performed or committed to be performed in return for a fee or
    benefit.
  - SERVICE PROVIDER: The natural or legal person who provides any consumer
    transaction other than the provision of goods, performed or committed to be
    performed in return for a fee or benefit.
  - BUYER: The natural or legal person who acquires, uses, or benefits from a
    good or service for non-commercial or non-professional purposes.
  - SITE: The website belonging to the SERVICE PROVIDER.
  - ORDERING PARTY: The natural or legal person who requests a good or service
    through the website belonging to the SERVICE PROVIDER.
  - PARTIES: The SERVICE PROVIDER and the BUYER.
  - AGREEMENT: This agreement concluded between the SERVICE PROVIDER and the
    BUYER.
  - REGULATION: The Regulation on Distance Contracts (Official
    Gazette: 27.11.2014/29188).
  - SITE: www.rethaco.com

2. SERVICE PROVIDER INFORMATION

  - Full Name: TOLGAHAN GÜDÜL
  - Address: ESENTEPE MAH. TALAT PASA CAD. NO: 5 IC KAPI NO: 1 ŞİŞLİ / İSTANBUL
  - Phone: 05551821999
  - Fax:
  - Email: info@rethaco.com

3. BUYER INFORMATION

  - Recipient / Person to be delivered to:
  - Delivery Address:
  - Phone:
  - Fax:
  - Email / Username:

4. GENERAL PROVISIONS

4.1. The BUYER acknowledges, declares, and undertakes that they have read and
become informed of the preliminary information regarding the basic
characteristics, sales price, payment method, and delivery of the
product/service subject to the agreement on the www.rethaco.com website, and
have given the required confirmation in the electronic environment. The BUYER
acknowledges, declares, and undertakes that by confirming the Preliminary
Information electronically, they have obtained—accurately and completely prior
to the conclusion of the distance sales contract—the address required to be
provided to the BUYER by the SERVICE PROVIDER, the basic characteristics of the
ordered products and services, the price of the products including taxes, and
the payment and delivery information.

4.2. The BUYER is subject to the provisions of the Law No. 6502 on the
Protection of Consumers, the Regulation on Distance Contracts (Official
Gazette: 27.11.2014/29188), and other applicable legislation regarding the sale
and delivery of the products and services purchased.

4.3. In distance contracts regarding the sale of goods, the BUYER may exercise
the right of withdrawal from the contract within 14 (fourteen) days from the
delivery date of the product to themselves or the person/entity at the
designated address, by rejecting the goods without assuming any legal or
criminal liability and without giving any justification, provided that notice is
given to the SERVICE PROVIDER. In distance contracts regarding the provision of
services, this period begins on the date the contract is concluded. The right of
withdrawal cannot be exercised in service contracts where the performance of the
service has commenced with the consumer's consent before the expiration of the
right of withdrawal period. Expenses arising from the exercise of the right of
withdrawal shall be borne by the SERVICE PROVIDER. By accepting this contract,
the BUYER acknowledges in advance that they have been informed regarding the
right of withdrawal.

4.4. The SERVICE PROVIDER is obligated to refund the total amount and return any
documents placing the BUYER under debt to the BUYER within a maximum of 10 days
from receipt of the withdrawal notice, and to retrieve the goods within 20 days.

4.5. After purchasing online consultation, the "BUYER" may reschedule the
session date and time—determined according to the availability in the "SERVICE
PROVIDER's" calendar—limited to a maximum of 3 (three) times; however, the BUYER
may not cancel the session or request a refund of the fee paid. The rescheduled
date and time shall be determined provided that available slots are selected
based on the availability in the "SERVICE PROVIDER's" calendar. When the "BUYER"
applies to the "SITE" requesting a cancellation, the "BUYER" may only cancel the
online consultation if their application is approved following an evaluation
conducted by the "SERVICE PROVIDER".

4.6. If neither the "BUYER" nor the "SERVICE PROVIDER" attends the online
consultation session, the fee paid shall be refunded to the "BUYER". If the
broadcast is disconnected or abandoned by the "BUYER" during the Online
Consultation due to technical issues or other reasons: if 20% or more of the
consultation duration has elapsed, the online consultation shall be deemed
completed unless the "SERVICE PROVIDER" decides to continue the session. If less
than 20% of the online consultation duration has elapsed, the "SERVICE PROVIDER"
shall continue for the remaining duration if agreed between the parties;
otherwise, the fee paid shall be refunded to the "Client". The "BUYER" accepts
that refund processes will be conducted within the framework of the procedures
of the intermediary company providing the payment method. If disruptions occur
prior to or during the online consultation due to issues arising from
third-party service providers of Tolgahan Güdül Eğitim Rehberlik ve Danışmanlık,
"Tolgahan Güdül Eğitim Rehberlik ve Danışmanlık" bears no legal, criminal, or
enforcement liability. Legal, criminal, or enforcement liabilities arising from
such third-party issues shall be borne by the respective third-party service
providers.

4.7. To exercise the right of withdrawal, written notice must be submitted to
the SERVICE PROVIDER within 7 (seven) days via registered mail with return
receipt, fax, or the specified email address (info@rethaco.com), and the product
or service must not have been utilized pursuant to the provisions of "Products
and Services for Which the Right of Withdrawal Cannot Be Exercised" set forth in
this agreement. If this right is exercised:

  - 4.7.1. The invoice of the SERVICE delivered to the third party or the BUYER
    must be returned (if the invoice of the product/service to be returned was
    issued to a corporate entity, it must be returned together with the
    corporate return invoice issued by said institution). Order returns whose
    invoices were issued to corporate entities cannot be completed unless a
    RETURN INVOICE is provided.
  - 4.7.2. If there is a decrease in the value of the product/service due to the
    BUYER's fault or if the return becomes impossible, the BUYER is obligated to
    indemnify the losses of the SERVICE PROVIDER in proportion to their fault.
    However, the BUYER is not liable for changes or deteriorations arising from
    the proper and regular use of the product or service within the withdrawal
    period.
  - 4.7.3. If the campaign limit amount established by the SERVICE PROVIDER is
    fallen below due to the exercise of the right of withdrawal, the discount
    amount utilized within the scope of the campaign shall be canceled.

5. NON-PAYMENT OF THE PURCHASED PRODUCT OR SERVICE

5.1. If the Buyer fails to pay the price of the purchased product or service, or
if the transaction is canceled in bank records, the Seller's obligation to
deliver the product or service shall terminate.

6. PRODUCTS AND SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

6.1.

  - a) Contracts regarding goods or services whose prices vary depending on
    fluctuations in financial markets and are outside the control of the seller
    or provider.
  - b) Contracts regarding goods and services prepared in line with the
    consumer's explicit requests or personal needs.
  - c) Contracts regarding services performed instantaneously in electronic
    format or intangible goods delivered immediately to the consumer.
  - d) Contracts regarding services whose performance has commenced with the
    consumer's consent before the expiration of the right of withdrawal period.

6.2. The BUYER may submit applications regarding complaints and objections to
the consumer problems arbitration committee or consumer court located at the
consumer's domicile or where the consumer transaction took place, within the
monetary thresholds stipulated in the relevant law.

7. DEFAULT AND LEGAL CONSEQUENCES

7.1. If the BUYER defaults in cases where payment was executed via credit card,
the BUYER acknowledges, declares, and undertakes that they will pay interest
under the credit card agreement between the cardholder and the bank, and will be
held accountable to the bank. In such a case, the relevant bank may initiate
legal proceedings, claim arising costs and attorney fees from the BUYER, and
under all circumstances where the BUYER defaults on their obligation, the BUYER
acknowledges, declares, and undertakes to compensate for any damages and losses
incurred by the SERVICE PROVIDER due to the delayed performance of the debt.

8. COMPETENT COURT

8.1. In disputes arising from this agreement, complaints and objections shall be
filed with the consumer problems arbitration committee or consumer court located
in the consumer's domicile, where the consumer transaction took place, or in
Istanbul or Izmir, within the monetary limits specified in the relevant
legislation. Monetary thresholds are updated annually through revisions to the
Consumer Protection Law.

8.2. This Agreement is concluded for commercial and consumer transaction
purposes.

9. EFFECTIVE DATE

9.1. When the BUYER executes the payment for the order placed through the Site,
they shall be deemed to have accepted all terms of this agreement. The SERVICE
PROVIDER is obligated to implement the necessary software measures to obtain
confirmation that this agreement has been read and accepted by the BUYER on the
site prior to order placement. This agreement enters into force as of the date
the BUYER approves the Distance Sales Agreement.